KeyBoltOne inbox for every call, text, email, and lead.
Stop flipping between three apps to find who called yesterday. Colab puts every conversation in one timeline so you can see what the customer said, what you replied, and what the job looks like, all on one screen.
What a Colab looks like: a call, a text, and an emailed photo, all in one thread.
Three ways shops use Colab.
Catch the after-hours misses.
When a customer calls at 9 PM and leaves a voicemail, then texts at 9:14 PM, then emails a photo at 9:32 PM, they show up as one Colab in the morning. You see the whole story, not three half-stories spread across three apps.
Hand off without re-explaining.
Mike takes the call. He has to step out, so he hands the Colab to Jess. Jess opens the thread and sees exactly what was said, the address, and the customer's question. No re-asking the customer what they need.
Turn the lead into the job.
When the customer agrees to the work, tap Convert. The Colab becomes a job with the customer details, the conversation, and any attached photos already filled in. Estimate works the same way.
Common questions.
What is a Colab?▾
A Colab is a thread that ties together every interaction with one customer or lead. Calls, texts, emails, and Google LSA leads all land in the same timeline. Your techs see the conversation, not three separate apps.
How is Colab different from regular email?▾
Email is one of the channels that flows into Colab, alongside calls, SMS, and LSA leads. You're not opening Outlook, then your phone log, then the LSA dashboard. One inbox.
Do my techs see the customer's full history?▾
You decide. KeyBolt has owner privacy controls so you can show techs the full customer history, only recent interactions, or just the current thread. Most owners give techs the current-thread-only view.
Can I merge two Colabs?▾
Yes. When the same customer reaches you on multiple channels and KeyBolt creates separate threads, you can merge them into one Colab in two taps.
How do I turn a Colab into a job?▾
Open the Colab, tap Convert, pick Job or Estimate. The customer details, the conversation, and any attached photos carry over. Mike Lockman uses Colab as his lead funnel because the conversion path is one tap.
Does Colab cost extra?▾
No. Colab is included on both Basic ($99/month) and KeyBolt Pro ($189/month) at no additional cost.