Your Shop's Inbound Email Address

One Email Address for Your Whole Shop

Every shop on KeyBolt gets its own customer-facing email address. When a customer emails it, the message lands right in your Inbox as a new Colab, with the email and any photos or files attached. You read it, reply, and turn it into a job, all in one place.

The address looks like this:

your-shop@inbox.keybolt.tech

The first part is your shop name, short and lowercase. We call it your slug. The rest is always the same.

This is included on both KeyBolt Basic and KeyBolt Pro, with no extra charge and no per-email fee.

Where to Find and Set Your Address

1. Open Settings.
2. Tap the Inbound Email tab.
3. Your address shows at the top, with a Copy button so you can paste it anywhere.

Only an owner or manager can change the address. Techs and other roles will not see this setting.

Picking or Changing Your Slug

In the Inbound Email tab, the name field is always ready to edit. Type the name you want, then tap Save changes. A few rules to know:

• Use lowercase letters, numbers, and dashes only. No spaces, no symbols.
• It must be 2 to 60 characters and must start and end with a letter or number.
• A few names are reserved and cannot be used, like admin, support, info, and noreply. If you pick one, KeyBolt asks you to choose another.
• Each address has to be unique. If someone else already took it, you will see a message and can try a small change.

If you change a name you have already shared, anything sent to the old address afterward will not reach you. Only rename when you are ready to update your website, business cards, and email signatures.

What Happens When a Customer Emails You

You do not have to do anything to receive mail. When a customer emails your address:

1. KeyBolt receives the email and creates a Colab in your Inbox.
2. If the sender matches a customer you already have, the Colab is linked to that customer. If not, it opens as an Unassociated Colab that you can link to a customer later.
3. The email message, plus any photos or documents the customer attached, are added to the Colab timeline.
4. KeyBolt emails your triage team (owner, manager, and dispatcher) a heads-up so the email does not sit unseen.
5. KeyBolt's AI reads the email and prepares a job draft for you to review. See Turn an Email Into a Job Draft.

Attachments From the Customer

Customers often send a photo of the lock, a screenshot of the address, or a PDF work order. KeyBolt keeps these with the Colab:

• Photos and screenshots are saved and compressed so they do not eat up storage.
• PDFs and documents are stored and available right from the Colab timeline.

Where to Share Your Address

Once your name is set, put the address everywhere a customer might reach you:

• The footer of your shop website.
• The signature on your other emails.
• Property managers and contractors who email you work orders.

Next Steps

Learn how to answer customers from the Colab in Reply to Inbound Emails, and how the AI prepares a job from an email in Turn an Email Into a Job Draft.